Fagrell, H., F. Ljungberg, and S. Kristoffersen (1999): 'Exploring Support for Knowledge Management in Mobile Work', in S. Bdker, M. Kyng and K. Schmidt (eds.): Proceedings of the Sixth European Conference on Computer-Supported Cooperative Work, Netherlands, Kluwer Academic Publishers, pp259-75.  Home/Search   Document Details and Download   Summary   Related Articles   Check

....of human practices, either at first hand or through the use of video. In fields such as CSCW and CHI observational methods have been gradually naturalised by technology designers and social scientists to fit with and assist design [27, 42, 45] For example, in studies of news journalists [14], architects [43] and bank workers [25, 37] revealing observations about real users practices have been used to develop new technologies. In studying ubiquitous technologies, however, these methods also have the advantage of allowing us to study ubiquitous technologies in the very settings where ....

Fagrell, H., Ljungberg, F. and Kristoffersen, S. Exploring support for knowledge management in mobile work. in Proceedings of ECSCW 99, Kluwer Academic Press, Copenhagen, Denmark, 1999, 259-269.

....But, the surge of the Internet and mobile communications popularity has opened new doors to incorporating technology with the mobile workforce. For mobile workers, the ability to communicate with others in the mobile and stationary workspaces has been found to be a key factor in everyday work [8, 16, 17, 18]. This does not come as a surprise because of the necessity for communication in the work environment and the nature of mobility. Because a central goal of TattleTrail is to provide a communication channel (or audio space) for a group of mobile users, the mobile workspace is an ideal application ....

....the corporation had with the experiment was that although the radios were helpful, all the lessons about learning that were broadcast over radio could not be saved. Knowledge Management Fagrell et al. performed a knowledge management study on employees working in the electrical utilities industry [8]. The mobile technicians worked in pairs, and were responsible for installing and maintaining energy equipment. Planners were responsible for scheduling assignments by allocating resources (e.g. personnel, raw materials, vehicles) and administrators worked in the central o#ce managing accounting ....

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H. Fagrell, F. Ljungberg, M. Bergquist, and S. Kristo#ersen. Exploring support for knowledge management in mobile work. In Proceedings of the Sixth European Conference on Computer-Supported Cooperative Work, pages 259--275, 1999.

....to be on an appropriate level of detail. For example, we did not know why the term Campenhousen appeared in figure 5. The journalists, however, told us that he is a prosecuting attorney in Gothenburg. This local knowledge of the setting seems to be very important (cf. Ehrlich and Cash, 1999; Fagrell et al., 1999). Everyone considered the idea of the NewsMate providing information about the context of a report very interesting. Providing each other with context is deeply rooted in the work practice today (see also Fagrell et al., 2000) The whereabouts of accessible colleagues was also considered ....

....Remembering, as Bannon and Kuutti (1996) suggest, is an active process both on personal and collective level. Our views are much aligned with theirs. We also believe that the shear volume of relevant information that conceivably could be captured is prohibitive to the traditional KM systems (cf. Fagrell et al., 1999). 6. Conclusion and Future Directions In this paper we advocate the need for putting context back into KM. This has been illustrated with the NewsMate system, which is designed for radio journalists. Our contribution is pointing out the need to shift the focus towards providing context. This is ....

Fagrell, H., S. Kristoffersen and F. Ljungberg (1999) "Exploring Support for Knowledge Management in Mobile Work," In Proceedings of the sixth European Conference on Computer-Supported Cooperative Work, pp. 259-275, Copenhagen, Denmark: Kluwer Academic Publishers.

....[10] provide design implications for knowledge management in the legal domain. They suggest putting knowledge into chunks and assigning organisational roles that should be assigned for assuring relevance, accuracy, and periodical review the material. This view is countered by Fagrell et al. [11] that report from an empirical study of mobile service electricians. They argue that periodical review of knowledge chunks by a special person would be of limited use in their case. Additional investigations of organisational memory can be found in Bannon and Kuutti [5] and Randall et al. 24] ....

Fagrell, H., S. Kristoffersen and F. Ljungberg (1999) "Exploring Support for Knowledge Management in Mobile Work," In Proceedings of the Sixth European Conference on Computer-Supported Cooperative Work, (to appear), Copenhagen, Denmark: Kluwer Academic Publishers.

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Fagrell, H., S. Kristoffersen and F. Ljungberg (1999a) "Exploring Support for Knowledge Management in Mobile Work," In Proceedings of the Sixth European Conference on Computer-Supported Cooperative Work, (to appear), Copenhagen, Denmark: Kluwer Academic Publishers.

....period of time and it is required to be mobile to do some reports. When, for example, a reporter is in the field it is more problematic to manage unpredicted events and re frame the reporting. Traditional approaches in managing sharing of knowledge have focused on stationary office situations (see Fagrell et al. (1999) for an exception) Provide unobtrusive overview of current and previous activities What other people do is very important. There should not be any overlaps that are unknown. And when allocation of resources need to done fast the proper people should be identified both externally and ....

Fagrell, H., S. Kristoffersen and F. Ljungberg (1999) "Exploring Support for Knowledge Management in Mobile Work," In Proceedings of the Sixth European Conference on Computer-Supported Cooperative Work, (to appear), Copenhagen, Denmark: Kluwer Academic Publishers.

....management concepts [34] This research may be valuable in many situations, but it does not offer much guidance for designers and users of knowledge management systems. Another strand of research on knowledge management conducts empirical work on micro level, analysing knowledge in organisations [19, 30, 5, 2]. Clearly, the level of detail in this research is more suitable for designers. However, the research in this category has not been so concerned with design of knowledge management systems. In most cases, the empirical results have been used to criticise current systems and theoretical frameworks. ....

Fagrell, H., S. Kristoffersen and F. Ljungberg (1999) "Exploring Support for Knowledge Management in Mobile Work," In Q...'prrqvt+#'s#@8T8X##((#

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Fagrell, H., S. Kristoffersen and F. Ljungberg (1999) "Exploring Support for Knowledge Management in Mobile Work," In Proceedings of the sixth European Conference on Computer-Supported Cooperative Work, (to appear), Copenhagen, Denmark: Kluwer Academic Publishers.

.... Ljungberg 1998a) Mobile IT professionals in a central IT department of a distributed organization (Bergqvist et al. 1999) Mobile journalists at a radio station. The journalists report live from different places around the city. They spend most the time away from their home base (Fagrell et al. 1999). Mobile consultants, auditors and surveyors at a large maritime company. This has been the main source of import to the model. The consultants classify and issue certificates for ships all over the world (Kristoffersen Ljungberg 1998b) Based on a compilation of these studies of mobile ....

Fagrell, H., Kristoffersen, S. and Ljungberg, F. Exploring Support for Knowledge Management in Mobile Work To be presented at the European Conference on Computer Supported Cooperative Work, September 1999.

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Fagrell, H., F. Ljungberg, and S. Kristoffersen (1999): 'Exploring Support for Knowledge Management in Mobile Work', in S. Bdker, M. Kyng and K. Schmidt (eds.): Proceedings of the Sixth European Conference on Computer-Supported Cooperative Work, Netherlands, Kluwer Academic Publishers, pp259-75.

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Fagrell, H., Ljungberg, F. and Kristofferson, S. (1999): Exploring support for knowledge management in mobile work. in: Proceedings of the 6

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Fagrell, H., Ljungberg, F. and Kristofferson, S. (1999): Exploring support for knowledge management in mobile work. in: Proceedings of the 6

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Fagrell, H., Ljungberg, F. and Kristoffersen, S. (1999) Exploring support for knowledge management in mobile work. in Proceedings of European Conference on Computer Supported Cooperative Work 99, Kluwer Academic Press, Copenhagen, Denmark, pp. 259-269.

No context found.

Fagrell, H., Ljungberg, F. and Kristofforsen, S. Exploring Support for Knowledge Management in Mobile Work, in Proc. of ECSCW 1999.

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Fagrell, H., Kristoffersen, S., Ljungberg, F., 1999. Exploring support for knowledge management in mobile work. In: Proceedings of the Sixth European Conference on Computer-puterkUU Cooperative Work, Copenhagen, Denmark. Kluwer Academic Publishers, Dordrecht, pp. 259--275.

No context found.

H. Fagrell, S. Kristoffersen, and F. Ljungberg. Exploring support for knowledge management in mobile work. In S. Bdker, M. Kyng, and K. Schmidt, editors, Proceedings of the 6 European Conference on Computer Supported Cooperative Work., pages 277--290, Copenhagen, Sept. 1999. Kluwer Academic Publisheres, Dordrecht.

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