Shapiro, D. (1996), Ferrets in a sack? Ethnographic studies and task analysis in CSCW, in: Shapiro, D., Tauber, M. J., and Traunmueller, R., The Design of Computer Supported Cooperative Work and Groupware Systems , North-Holland, Amsterdam.  Home/Search   Document Not in Database   Summary   Related Articles   Check

....of individual workers, and, consequently, are seldom related to the goals and processes as found in HCI task modeling. 3. DESIGN APPROACHES FOR CSCW CSCW work stresses the importance of situational aspects, group phenomena and organizational structure and procedures (Schael, 11] Shapiro, [12]) Shapiro even goes as far as stating that HCI has failed in the case of task analysis for cooperative work situations, since generic individual knowledge of the total complex task domain does not exist. CSCW literature strongly advocates ethnographic methods. 3.1 Ethnography Ethnographers ....

Shapiro, D. (1996), Ferrets in a sack? Ethnographic studies and task analysis in CSCW, in: Shapiro, D., Tauber, M. J., and Traunmueller, R., The Design of Computer Supported Cooperative Work and Groupware Systems , North-Holland, Amsterdam.

.... with the result that crucial aspects of the real world of work are obscured, misrepresented or never properly treated [26] It is in this respect that analytic approaches , Task Analysis, Office Automation for example, which focus on the flow of data within a domain, are found wanting [28,30]. While it is accepted that a balance needs to be found between the 1 Ethnography has a long history in social research. See, for a review, Ackroyd and Hughes (2) for a brief overview. Also Hughes et al. [18] requirements of engineering and the need to adequately characterise the domain of ....

Shapiro, D. (1993), Ferrets in a sack? Ethnographic studies and task analysis in CSCW, presented at the

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