Grudin, J. (1991). CSCW: The convergence of two development contexts. In CHI'91: Conference on Human Factors in Computing Systems, (pp. 91-98). New Orleans, LA: ACM.  Home/Search   Document Not in Database   Summary   Related Articles   Check

....already becoming state of the art. Furthermore, reality can be superimposed with planned, hypothetical or otherwise not directly perceivable entities. 5.5. Cooperation Metaphors Finally, another new technology demanding innovative metaphors is that of computer supported cooperative work, CSCW [Grudin, 1991]. The idea of cooperation among human beings supported by computers as media rather than as machines is quite different from previous conceptions of human computer interaction. It requires a broad range of new metaphors which help users make sense of this new style of communication. Shared ....

Grudin, J. (1991). CSCW: The convergence of two development contexts. In CHI'91: Conference on Human Factors in Computing Systems, (pp. 91-98). New Orleans, LA: ACM.

....is a chimera, and a model which cannot survive the move toward larger scale, distributed systems. Also important is the growing realisation that one of the major causes of system failure is the mismatch between the functionalities of the system as conceived by designers and its contexts of use [5]. Seminal work in this area has been carried out by Suchman [12] and by other investigators such as Hughes et al. 9] Harper et al. 6] and Heath and Luff [7] These ethnographic studies have involved a sociologist observing workers in their environment over a period of several months and hence ....

Grudin, J., 1991, `CSCW: The Convergence of Two Development Contexts', Proceedings CHI'91, 91-98, Reading, Mass.: Addison Wesley.

....our particular experiences in the use of ethnography across a number of projects and present some more general implications arising from them. THE CASE FOR ETHNOGRAPHY IN CSCW Although it is not our intention here to review the history of either CSCW or systems design which has been done elsewhere [12,4] it is worth briefly reflecting on the rationale for ethnography in CSCW systems design. Two trends have strongly motivated the prominence ethnography currently enjoys: The growing plausibility of the diagnosis that the reason why many systems fail is due to the fact that their design pays ....

Grudin, J. (1991), CSCW: The convergence of two development contexts, In Proceedings of CHI'91, New Orleans: ACM Press.

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