Kyng, M. Making Representations Work, Communications of the ACM, vol. 38, no. 9, 1995.  Home/Search   Document Details and Download   Summary   Related Articles   Check

.... activity in organizational processes and the benefits resulting from flexible human responsiveness began as early as 1987 [26] Still, the challenge lies in the attempt to represent work reality as well as organizational reality and to decide which of these aspects are relevant to design [23][15]. Furthermore, over time integrated ISs has been called upon to support various aspects of work, like cooperation or team work. From its conception, the related research field of CSCW has been interdisciplinary, bringing social psychologist, anthropologists, economist, organizational theorist, ....

....techniques if the participation in a design group is involuntary or additive work. Furthermore, there must be support for initiating communication between the representatives of different profession. One helpful suggestion is to distinguish between representations of work and of system design [15] and transform internally (among the developers) between the two. Briefly considering the existing methods, modeling approaches from BPR are usually too complex to be utilized in this context, there are only very few CSCW modeling approaches available, none of which we find suitable, but ....

M. Kyng, Making Representations Work, Comm. of the ACM, Vol. 38, No. 9, 1995.

....and leisure and we show how to do it in the special case of designing for mobility. Usually in PD approaches (MUST Kensig et al. 1996, CESD Grnbk et al. 1997) the generative stage where designers and users envision use scenarios, is carried out in Future Workshop (Greenbaum and Kyng 1991, Kyng 1995a) A characterizing difference, also with other representations of work (Suchman ed. 1995) is that we are explicitly aiming at constructing the situatedness of action to support our acting out of the scenarios and shared envisioning and discussions. In Kyng (1995b) mock ups as representations of ....

....Workshop (Greenbaum and Kyng 1991, Kyng 1995a) A characterizing difference, also with other representations of work (Suchman ed. 1995) is that we are explicitly aiming at constructing the situatedness of action to support our acting out of the scenarios and shared envisioning and discussions. In Kyng (1995b) mock ups as representations of the future system, work situation descriptions, and future use scenarios are used in exploratory workshop for the simulation of future use. Another approach very close to our is cooperative prototyping (Bdker and Grnbk 1991) where both users and designers are ....

Kyng, M., (1995b), Making Representation Work, In: CofACM September 1995, Volume38, Number 9.

.... think organizationally rather than employing work thinking, the fund of knowledge about details of work process are generally not incorporated into work process designs (Sachs, 1994) Work in the area of cooperative systems development by groups in Scandinavia (Ehn, 1988, Greenbaum Kyng, 1991, Kyng, 1994) under the Participative Design (PD) label is also relevant to the present discussion, as this approach is concerned directly with building systems that are better fitted to the capabilities of workers, and takes into account both their individual skills and shared practices. A key feature of ....

....1998 11:51 AM people with an ethnographic background, indicating the linkages existing between the approaches, notwithstanding their separate origins. The Scandinavian work has also focused on the concrete practices of people at work, as the basis for the development of new tools and practices. Kyng (1994) argues for the need to understand present use as the key to future developments as there is a co evolution of work and artifacts. He is circumspect about the idea of radical change: innovation is difficult and tied to whatever already is for better or worse . At the same time, he is aware of ....

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Kyng, M. (1994) Making Representations Work. In L. Suchman (Ed.) Representations of Work. HICSS Monograph, Hawaii International Conference on Systems Sciences (HICSS-27).

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Kyng, M. Making Representations Work, Communications of the ACM, vol. 38, no. 9, 1995.

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