| GRUDIN J.: CSCW. Communications of the ACM 34, 12 (December 1991), 30--34. 3 |
....software, as they are chiefly aware of the software problems; all too often, they do not have any connection to the software designers, as that is confined to their managers [9] Staff often have a direct link with the world outside the organisation, particularly with customers. Grudin [10] has a helpful analysis of the problems of the term user . Business processes: The (usually formal) processes which have been established as relevant to a business, and are supported by (sometimes formally embedded in) software. We have discussed their relationships to staff and managers; ....
Grudin, Jonathan (1993). Interface. Communications of the ACM 36(4): 112-119.
No context found.
GRUDIN J.: CSCW. Communications of the ACM 34, 12 (December 1991), 30--34. 3
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