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H Krasner, J McInroy, and DB Walz. Groupware research and technology issues with application to software process management. IEEE Transactions on Systems, Man and Cybernetics, 21(4):704--712, July/August 1991.

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Reducing User Effort in Collaboration Support - Cockburn, Thimbleby (1993)   (1 citation)  (Correct)

....facilities already available in a usable manner and offer some additional incentive for adoption. DISCUSSION Reducing user effort through integration Seamless transition across various dimensions of support for collaborative work has been widely cited as a method for reducing user effort [18, 20, 28]. The dimensions, or boundaries, which users must overcome include those between personal and group work, applications supporting various tasks undertaken as part of collaboration (which may or may not be computer supported) and modes of interaction which may be synchronous, asynchronous, ....

H Krasner, J McInroy, and DB Walz. Groupware research and technology issues with application to software process management. IEEE Transactions on Systems, Man and Cybernetics, 21(4):704--712, July/August 1991.


Modelling multi-party activity in the software process using.. - McChesney (1998)   (Correct)

....recognizing the social dimension of many process problems. Incorporating and supporting social interaction protocols in process support tools is one strategy for addressing the socio technical nature of the software process, seeking to reduce the gap between technology use and social dynamics (Krasner et al. 1991). The language action perspective represents one particular view of social interaction which has been applied in this way in CSCW and groupware research. It has similarly been applied in software process modelling approaches (SPMAs) though only to a limited extent and in a way which has not ....

Krasner, H., McInroy, J. and Walz, D.B. (1991) "Groupware Research and Technology Issues with Application to Software Process Management." D@@@ U...h+#' T'+#r+# Hh# hq 8'ir...r#vp+ Vol 21 No 4 (July/August 1991) pp 704-712.


Survey Paper: The Development of a Research Network Information.. - de Moor (1995)   (Correct)

....rules of the system must be modifiable by the users, which is 28 in line with the user driven development philosophy RENISYS adheres to. A problem with many groupware systems is that they focus more on supporting individuals in groups than on flexibly coordinating the overall group process [Krasner et al. 1991]. Important coordination tools that can increase the degree of strong collaboration are social protocols that govern group interaction. Empirical research has shown that these protocols can often best be determined by the group s social process, rather than by embedding them in the software ....

....coordination tools that can increase the degree of strong collaboration are social protocols that govern group interaction. Empirical research has shown that these protocols can often best be determined by the group s social process, rather than by embedding them in the software beforehand [Krasner et al. 1991]. This will be much easier with dynamic, user driven specification methods than with their more traditional predecessors. These protocols are examples of process models, which, according to Krasner, should be the basis for the coordination of the cooperation. So what exactly does this ....

Krasner, H., McInroy, J., and Walz, D. (1991). Groupware research and technology issues with application to software process management. IEEE Transactions on Systems, Man, and Cybernetics, 21(4):704--712.


Satisfying User Preferences While Negotiating Meetings - Sen, Haynes, Arora (1997)   (15 citations)  (Correct)

....organizing, and presenting information of mutual interest. Such a class of computational tools, called group support systems or groupware, have been recognized as a key component to enhancing the productivity of cooperative groups in organizations [Greenberg, 1991, Grudin, 1994, Johansen, 1991, Krasner et al. 1991, Rasmus, 1995] Our work has focused on the problem of how an application domain for intelligent surrogate agents can be analyzed, understood, and represented such that these agents can make appropriate adaptations to their environment, to carry out tasks on behalf of human users. Our particular ....

....scheduling system. The major difference between this implementation and other work on meeting scheduling [Dent et al. 1992, Kautz et al. 1994, Maes, 1994] is that we are more interested in efficiently automating the scheduling process rather than learning about user preferences. Krasner et al. [Krasner et al. 1991] have identified several dimensions along which groupware systems can be evaluated. In the following we rate our automated scheduling system along each of those dimensions: Human machine allocation of work: The focus of this work is the automation of most of the tedious and repetitive activity ....

Herb Krasner, John McInroy, and Diane B. Walz. Groupware research and technology issues with application to software process management. IEEE Transactions on Systems, Man, and Cybernetics, 21(4):704--712, July/August 1991.


The GroupSPACE Concept - Kovács   (Correct)

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Herb Krasner, John McInroy, Diane B. Walz, "Groupware Research and Technology Issues with Application to Software Process Management", IEEE Transactions on Systems, Man, and Cybernetics, Vol. 21. No. 4. July/August 1991, pp. 704712

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