Randall, D. and Hughes, J.A. (1995) Sociology, CSCW and Working with Customers. in Thomas, P. ed. The social and interactional dimensions of human-computer interaction, Cambridge University Press, 1995, 142-160.  Home/Search   Document Not in Database   Summary   Related Articles   Check

....hand or through the use of video. In fields such as CSCW and CHI observational methods have been gradually naturalised by technology designers and social scientists to fit with and assist design [27, 42, 45] For example, in studies of news journalists [14] architects [43] and bank workers [25, 37] revealing observations about real users practices have been used to develop new technologies. In studying ubiquitous technologies, however, these methods also have the advantage of allowing us to study ubiquitous technologies in the very settings where the technologies disappear , along with ....

Randall, D. and Hughes, J.A. Sociology, CSCW and Working with Customers. in Thomas, P. ed. The social and interactional dimensions of human-computer interaction, Cambridge University Press, 1995, 142-160.

....requirements specification is constructed through a series of debriefing meetings which builds upon the results of the study. The example we draw on to illustrate this use of ethnography is research that involved approximately three weeks of fieldwork in two branch offices of a building society[10]. It was commissioned by a computer company to check out, using ethnography, some aspects of a model the company was interested in using for IT developments in the financial sector. In particular, we were asked to investigate customer relations at the front desk and mortgage processing. Ethno ....

Randall, D. and Hughes, J.A., Sociology, CSCW and Working with Customers, in Social and Interaction Dimensions of System Design, ed. Thomas, P., Cambridge, Cambridge University Press, 1994.

.... which, given the complexities of even routine transactions, meant a laborious scrolling through of screens, a lack of confidence in much of the information displayed, and more, all of which occasioned 8 considerable demeanour work by cashiers in an effort to maintain customer satisfaction [23]. Debriefing Meetings Short Ethnographic Study Initial Outline Design or Specification Ammended Design or Specification Figure 3: The role of evaluative ethnography Another important aspect of the work, and one which aficionados of the paperless office need to note, is that while there was ....

Randall, D. and Hughes, J.A. (1994), Sociology, CSCW and Working with Customers', in Thomas, P. ed. Social and Interaction Dimensions of System Design, Cambridge, Cambridge University Press.

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Randall, D. and Hughes, J.A. (1994), Sociology, CSCW and Working with Customers', in Thomas, P. ed. Social and Interaction Dimensions of System Design, Cambridge, Cambridge University Press.

No context found.

Randall, D. and Hughes, J.A. (1995) Sociology, CSCW and Working with Customers. in Thomas, P. ed. The social and interactional dimensions of human-computer interaction, Cambridge University Press, 1995, 142-160.

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Randall, Dave and John A Hughes. 1995. Sociology, cscw and working with customers. In The social and interactional dimensions of human-computer interaction, ed. P. Thomas:142-160: Cambridge University Press.

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