Ackroyd, S., Harper, R., Hughes, J., Shapiro, D., & Soothill, K. New Technology and Practical Police Work, Open University Press, Milton Keynes UK, 1992  Home/Search   Document Not in Database   Summary   Related Articles   Check

....turn to ethnography is a response to the need for an adequate understanding of the nature of work to underpin the construction of interactive systems. In the context of system design, ethnographic studies have included photocopier use [13] office work [14] air traffic control [7] police work [1] and underground control rooms[8] However, ethnography though holding much promise is still relatively untried in system design. It has been, and still is, strong on its critique of other methods, such as Task Analysis [4] but it has yet to prove itself within the wider community of software ....

Ackroyd, S., Harper, R., Hughes, J.A., Shapiro, D., and Soothill, K. New Technology and Practical Police Work, Milton Keynes, UK: Open University Press, 1992.

.... who asks for a victim to stop telling their tale while they fiddle with their computer would be undermining the very thing that the police officer is there for: to allay the victim s fears, to provide encouragement, and to re confirm the fact that society will protect them and punish the wrongdoer (Ackroyd et al. 1992). Of course, uniform officers are variously successful at this, and moreover, achievement of this theatre as one commentator has called it, is very difficult to train for or to assess (Manning, 1977) It is one of the unspecified but essential skills of good police work. There are additional ....

Ackroyd, S., Harper, R., Hughes, J., Shapiro, D., & Soothill, K. (1992) New Technology and Practical Police Work, Milton Keynes, Open Unviersity Press.

....the need for an adequate analysis of the sociality of work and organisation to underpin large scale interactive system design. To date, and in the context of system design broadly conceived, such studies have included photocopier use [29] office work [31] air traffic control [14,13] police work [1], and Underground Control Rooms [16] However, ethnography though holding much promise is still a relatively untried method in system design. It has been, and still is, strong on its critique of other methods, such as Task Analysis [9] but it has yet to prove itself within the wider community of ....

....studies of social work, police work and invoice processing in a multi site fast food company. These represented a range of domains which, though not in any sense exhaustive of document use, enabled us to identify sufficient similarities and differences to inform the preliminary design of the SOS [1,32,3]. The use of a range of studies also holds the promise of uncovering some properties that generally hold true and a common service should support. For this reason, we suggest that this use of ethnographic materials is especially useful where obtaining sight of general infrastructural CSCW ....

Ackroyd, S., Harper, R., Hughes, J.A., Shapiro, D., and Soothill, K. (1992), New Technology and Practical Police Work, Milton Keynes, UK: Open University Press.

....functions of a Crime Reporting Bureau for the police. Officers were expected to use the system to familiarise themselves with incidents that had taken place in their localities. Because of the emergency driven nature of their work, few officers had the time to exploit the system in this way [1]. 4 These have included entrepreneurial work, air traffic control, police work, banking, and software engineering. 4 Figure 1 The Training Centre Office Layout so avoiding the nagging suspicion, common to larger studies, that the action is elsewhere. And, as indicated earlier, a ....

Ackroyd, S., Harper, R., Hughes, J.A., Shapiro, D., and Soothill, K. (1992), New Technology and Practical Police Work, Milton Keynes, UK: Open University Press.

....to the need for an adequate understanding of the nature of work to underpin large scale interactive system development. In the context of system design, ethnographic studies have included photocopier use (Suchman, 1983) office work (Suchman, 1984) air traffic control (Harper, 1991) police work (Ackroyd et al., 1992) and underground control rooms(Heath, 1992) However, ethnography though holding much promise is still an untried method in system design. It has been, and still is, strong on its critique of other methods, such as Task Analysis (Diaper, 1990) but it has yet to prove itself within the wider ....

Ackroyd, S., Harper, R., Hughes, J.A., Shapiro, D., and Soothill, K. (1992), New Technology and Practical Police Work, Milton Keynes, UK: Open University Press.

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Ackroyd, S., Harper, R., Hughes, J., Shapiro, D., & Soothill, K. New Technology and Practical Police Work, Open University Press, Milton Keynes UK, 1992

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