| Hanson, J. Informal networks: The company behind the chart. Harvard Business Review, 71, 4 (July--August 1993), 104--111. |
.... One reason to believe that the system just described would be useful in practice is that it basically models the manner in which expertise location actually works now, while allowing more people to be contacted without causing disruption and disturbance (Granovetter 1978; Grosser 1990; Kraut 1990; Krackhardt and Hanson 1993). In fact, some sociologists and economists have argued that more accurate economic models of society can be developed by viewing communities as networks of individuals, where the key ingredient for economic progress is the identification of individuals who can link people with complementary needs ....
Krackhardt, D., and Hanson, J. (1993). Informal networks: The company behind the chart. Harvard Business Review, 1993.
....of referrals from colleague to colleague. One reason to believe that the system just described would be useful in practice is that it basically models the manner in which expertise location actually works now,while allowing more people to be contacted without causing disruption and disturbance (Krackhardt and Hanson 1993; Grosser 1990) Implementation of an Expertise Locator An initial version the expertise location has been implemented by extending the user agents as developed in our earlier visitorbot project (Kautz et al. 1994) Each useragent has access to the following kinds of database files, each of ....
....rate of around 27 , with about 10 messages per request. So, with relatively accurate, but not perfect, referral, we still need only a few messages to get reasonably successful referral chaining. This is consistent with the observed effectiveness of the referral process in real organizations (Krackhardt and Hanson 1993). In general, our simulation experiments suggest that a decrease in referral accuracy can be compensated for by having a somewhat higher responsiveness. The plot in Fig. 1 gives the success rate as a function of the responsiveness and referral accuracy. The figure nicely confirms a fairly smooth ....
Krackhardt, D., and Hanson, J. 1993. Informal networks: The company behind the chart. Harvard Business Review.
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Hanson, J. Informal networks: The company behind the chart. Harvard Business Review, 71, 4 (July--August 1993), 104--111.
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David Krackhardt and Jeffrey Hanson, "Informal Networks: The Company behind the Chart," Harvard Business Review (July-August, 1993): 104-111 vii Nelson E. Reed, "On the Shape of Verbal Networks in Organizations", Organization Studies, 2001, 22(5): 797823.
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Krackhardt, D. and J. Hanson, "Informal Networks: the Company behind the Chart," Harvard Business Review, 71(4), July/Aug., 1993, pp. 104-111.
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