Hughes, J, V King, T Rodden, and H Andersen, (1994) Moving Out from the Control Room: Ethnography in System Design, Proceedings of CSCW 94, Chapel Hill, NC, USA, ACM Press Juhlin, O and A Weilenmann (2001) Decentralizing the Control Room: Mobile Work and Institutional Order, forthcoming in Proceedings of ECSCW 2001.  Home/Search   Document Details and Download   Summary   Related Articles   Check

....in recent times that attempt to address these issues. In particular, work in the COMIC project 1 has examined how the role of ethnography could be modified to make it more suitable for use in the design process. This led to a number of different scenarios of ethnography in system design [12], which are all aimed at integrating ethnographic study into the design process. Work elsewhere has remarked upon the different possible ways in which system design might be influenced by ethnography [5] The direct involvement of ethnographers in the design process (as above) is the first, and ....

Hughes, J., King, V., Rodden, T. and Andersen, H., Moving out from the control room: ethnography in system design. In Proceedings of CSCW'94 (Chapel Hill, 1994) ACM Press, 429-439.

....qualitative interviewing [11] Nine engineers participated in the study, which was done for the purpose of design. Conducting ethnography for the purpose of design has become common in CSCW. The approach has, of course, both pros and cons, which have been discussed by, among others, Hughes et al. [12]. The field data was analysed using grounded theory, which contributed to a systematic data collection approach. The DNV study Det Norske Veritas (Norwegian Veritas) is one of the world s leading maritime classification societies, with maritime services including the authorised survey, ....

Hughes, J., et al. (1994) "Moving out from the control room: Ethnography in system design," in Proceedings of ACM 1994 Conference on Computer Supported Cooperative Work, ACM Press.

....and how the use of ethnography might influence the design process in general was seldom discussed, if at all. More recently, however, ethnographers have directed efforts towards how ethnographic study and analysis can be placed within systems design in a more systematic and structured manner (Hughes, King, Rodden, Andersen, 1994), and how their techniques might be adapted to make them more amenable to use in the design process through the use of presentation viewpoints (Hughes, et al. 1995) and framework (Hughes, et al. 1997) This work in particular has approached the issue of communicating ethnographic analyses to ....

....(Button Dourish, 1996) In their paper which is concerned with the same issues as we are here, Button and Dourish present three possibilities for how the ethnographer designer relationship could operate: Learning from the ethnomethodologist. As in concurrent ethnography, for example (see (Hughes, et al. 1994)) the ethnographer undertakes their study in the workplace, and writes this up. It is through the participation of the ethnographer in the design process, however, where the information is transferred to the designers. The ethnographer may act as a proxy for the users in the field, or for the ....

Hughes, J., King, V., Rodden, T., & Andersen, H. (1994). Moving out from the control room: ethnography in system design. In Proceedings of CSCW'94, . Chapel Hill, NC: ACM Press.

....Lotus Notes applications and databases. Many employees both work as project leaders and developers. The manager of the department has her own office. Everybody else either shares office or works in the office landscape. The field study was inspired by Quick and Dirty Ethnography as presented by Hughes et al. 1994). The use of ethnography to gain knowledge of the work practice has been extensive in the CSCW field (c.f. Button and Harper 1996, Bower et al. 1995) Approximately 70 man hours were spent doing close participant observations (or, shadowing) i.e. following every single move of a particular ....

J. Hughes, V. King, T. Rodden and H. Andersen. Moving Out from the Control Room: Ethnography in Systems Design, In CSCW' 94. Proceedings ACM Conference on Computer Supported Collaborative Work, ACM Press, Chapel Hill. 1994.

....utility of ethnography and to foster communication has directly motivated a number of developments for collecting, organising and presenting ethnographic material. Firstly, it has encouraged the specification of a number of approaches to the collection of data and its dissemination to designers [8]. Secondly, it has motivated the use of tool support where the studies of work are reflected in a medium shared by the designers, where the materials from the study can be available to designers in an accessible fashion, and where they can be decomposed, through the use of a viewpoints ....

....Such a framework may also prove of value for ethnographers, facing the commercial pressures of time, budgetary constraints and pressure for results, as a sensitising device for fieldworkers engaged, for example, in what has come to be called quick dirty or lightweight ethnography. [8] The capacity to gather information through ethnography dedicated to the purposes of informing design must itself be constrained, as is every other aspect of the design process, by the conditions of the project itself, the level of resources, the pressures of time and the nature of the design ....

Hughes, J. A., King, V., Rodden, T., and Andersen, H. (1994) "Moving out from the control room: Ethnography in system design". In Proceedings of CSCW `94, Chapel Hill, North Carolina.

....and understanding of success and failure in the deployment and utilisation of systems. Ethnographic methods with their emphasis on workplace studies and the real world, real time everyday character of work, have risen to some 3 prominence in the study of Computer Supported Cooperative Work [5] 1 . The central characteristic of ethnographic enquiry is the researcher s detailed observation of how work actually gets done ; the circumstances, practices and activities that constitute the real world, local character of work. Our particular approach ethnomethodologically informed ....

Hughes, J. A., King, V., Rodden, T., and Andersen, H. (1994) "Moving out from the control room: Ethnography in system design". In Proceedings of CSCW `94, Chapel Hill, North Carolina.

....It is then evident that such an approach to customers is far from unproblematic. Consequently, one of the skills of team working that appeared of particular importance, and was regularly manifested in the fieldwork observations, was that of demeanour work and emotional work (Randall and Hughes, 1994; Hochschild 1983) While until recently considerations of emotion have been missing from accounts of organisational life, with its emphasis on the rational , and by implication nonemotional , actor. And while equally clearly banks are not supposed to be emotional hothouses, emotion work ....

Hughes, J. A., King, V., Rodden, T., and Andersen, H. (1994) "Moving out from the control room: Ethnography in system design". In Proceedings of CSCW `94, Chapel Hill, North Carolina.

....It is evident that such an approach to customers is far from unproblematic. Consequently one aspect of skill and of team working that appeared of particular importance and was regularly manifested in the fieldwork observations was that of demeanour work and emotional teamwork (Randall and Hughes, 1994). While traditionally considerations of emotion have been missing from accounts of organisational life, with its emphasis on the rational , and by implication non emotional , actor. And while equally clearly banks are not supposed to be emotional hothouses, emotion work the managing, ....

Hughes, J. A., King, V., Rodden, T., and Andersen, H. (1994) "Moving out from the control room: Ethnography in system design". In Proceedings of CSCW `94, Chapel Hill, North Carolina.

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Hughes, J, V King, T Rodden, and H Andersen, (1994) Moving Out from the Control Room: Ethnography in System Design, Proceedings of CSCW 94, Chapel Hill, NC, USA, ACM Press Juhlin, O and A Weilenmann (2001) Decentralizing the Control Room: Mobile Work and Institutional Order, forthcoming in Proceedings of ECSCW 2001.

No context found.

Hughes, J., King, V., Rodden, T. & Andersen, H. (1994). Moving Out from the Control Room: Ethnography in System Design. In Proceedings of CSCW `94, Chapel Hill, NC, USA, pp. 429-439, ACM Press.

No context found.

Hughes J, King V, Rodden T and Andersen H (1994) Moving Out from the Control Room: Ethnography in System Design. Proceedings of CSCW `94, Chapel Hill, NC, USA. (ACM, New York pp 429-439)

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Hughes, J., King, V., Rodden, T. & Andersen, H. (1994). Moving out from the Control Room: Ethnography in System Design. In R. Furuta & C. Neuwirth (Eds.), Proceedings of CSCW94 (pp. 429-439). ACM Press, New York.

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Hughes, J., King, V., Rodden, T. & Andersen, H., (1994), Moving Out From the Control Room: Ethnography in System Design. In Proceedings of Computer Supported Cooperative Work CSCW 94, Vol. 1: (pp. 429-439).

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Hughes, J., King, V., Rodden, T. & Andersen, H. (1994:A). Moving out from the Control Room: Ethnography in System Design. In R. Furuta & C. Neuwirth (Eds.), Proceedings of the Conference on Computer Supported Cooperative Work (CSCW94). ACM Press, New York.

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Hughes, J., King, V., Rodden, T. & Andersen, H. (1994). Moving out from the Control Room: Ethnography in System Design. In Proc. of CSCW94, ACM Press, pp. 429-439.

No context found.

Hughes, J. A, King, V., Rodden, T. & Andersen, H. Moving out from the Control Room: ethnography in system design. Proceedings of CSCW '94. Chapel Hill pp. 429-439. 1994.

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Hughes, J., V. King, T. Rodden and H. Andersen. Moving Out from the Control Room: Ethnography in System Design. Proceedings of ACM Conference on Computer-Supported Cooperative Work, 1994: 429-439.

No context found.

Hughes, J., V. King, T. Rodden and H. Andersen. Moving Out from the Control Room: Ethnography in System Design. Proceedings of ACM Conference on Computer-Supported Cooperative Work, 1994: 429-439.

No context found.

Hughes J, King V, Rodden T and Andersen H (1994) Moving Out from the Control Room: Ethnography in System Design. Proceedings of CSCW `94, Chapel Hill, NC, USA. (ACM, New York pp 429-439)

No context found.

Hughes, J., King, V., Rodden, T. & Andersen, H. (1994). Moving out from the Control Room: Ethnography in System Design. In Proc. of CSCW94, ACM Press, pp. 429-439.

No context found.

John Hughes, Val King, Tom Rodden, and Hans Anderson. Moving Out from the Control Room: Ethnography in System Design. Proc. CSCW'94, October 22-26 1994, Chapel Hill, NC, USA, pp. 429-439, ACM Press.

No context found.

J. Hughes, V. King, T. Rodden and H. Andersen. Moving Out from the Control Room: Ethnography in Systems Design, In CSCW' 94. Proceedings ACM Conference on Computer Supported Collaborative Work, ACM Press, Chapel Hill. 1994.

No context found.

Hughes, J., King, V., Rodden, T., Andersen, H. (1994) Moving Out from the Control Room: Ethnography in System Design. Proceedings of ACM CSCW'94.

No context found.

Hughes, J. King, V. Rodden, T., Anderson, H. 1994. Moving Out from the Control Room: Ethnography in System Design. Proceedings of CSCW '94. pp 429-439.

No context found.

Hughes, J. King, V. Rodden, T., Anderson, H. 1994. Moving Out from the Control Room: Ethnography in System Design. Proceedings of CSCW '94. pp 429-439.

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