Conklin Jeffrey, Designing Organizational Memory: Preserving Intellectual Assets in a Knowledge Economy, Group Decision Support Systems, 1996  Home/Search   Document Not in Database   Summary   Related Articles   Check

....base can also be seen as a decision making process: for each concept and each point of view it is necessary to choose one definition among those which are suggested by the group members. There exist several models for decision making support in an argumentative environment, such as IBIS [Con89] [Con96], Gro] Kun72] QOC and DRL [Buc97] Stu98] This kind of models will give us a basis for the creation of a multi point of view concept model. When several points of view are available, it could help to have tools for comparing and manipulating them. So, as we are mainly interested in managing ....

....of the decisions: arguments and endorsements Storing the arguments underlying each operation together with terminological knowledge allows to remember how final definitions were chosen, thus avoiding to repeat past reflection. Arguments represent informal knowledge (in the sense of Conklin [Con96]) Arguments are informal knowledge that give a background to operations. Endorsements act as checkpoints in the process. They mark situations which are approved by some authority. Even if the knowledge base continues to evolve, they form references. From an end user point of view, the most ....

Conklin Jeffrey, Designing Organizational Memory: Preserving Intellectual Assets in a Knowledge Economy, Group Decision Support Systems, 1996

....so that it can be easily located and retrieved in an understandable form for reference or reuse. This process extends and amplifies knowledge assets, as information will be retrievable and time will not be needlessly wasted discussing or researching a problem that has already been solved [1]. The ability of the tool to store, delete and display QuestMap discussions meets these requirements. The Quality Training tool provides a groupware aspect by allowing users to select the discussions they wish to store, delete or display. 4 . 2 QuestMap TM The technology recommended by Conklin ....

....The ability of the tool to store, delete and display QuestMap discussions meets these requirements. The Quality Training tool provides a groupware aspect by allowing users to select the discussions they wish to store, delete or display. 4 . 2 QuestMap TM The technology recommended by Conklin [1] for capturing information for an organizational memory includes the use of hypertext, groupware and a rhetorical method. QuestMap is a hypertext group discussion tool based on the IBIS (Issue Based Information Systems) approach, which is a well known branch of the design rationale tradition and ....

Conklin, J., Designing Organizational Memory: Preserving Intellectual Assets in a Knowledge Economy, a chapter in a book (in preparation) Conklin J., The Information Paradox: When Information Defeats Understanding, http://www.cmsi.com/business/info/ pubs/desom, 1996

....is reached without the necessity of additional input and the intended simplicity in handling is achieved. 3. 4 Support of Organisational Learning An important functionality of a corporate memory is to support an organizational learning process [van Heijst et al. 1996 , Stein and Zwass, 1995 , Conklin, 1996] That is, the corporate memory has to provide the means to generate new knowledge which is available to the enterprise. The ESB system achieves this goal by providing a mechanism to support competent experts in the systematic revision of the entries. Whenever an event sequence has been ....

E. Jeffrey Conklin. Designing organizational memory: Preserving intellectual assets in a knowledge economy. Electronic Publication by Corporate Memory Systems, Inc., 1996. http://www.zilker.net/business/info/pubs/desom/.

....base can also be seen as a decision making process: for each concept it is necessary to choose one definition among those which are suggested by the group members. With this perspective, it is necessary to name three models for decision making support in an argumentative environment: IBIS [Con89] [Con96], Gro] Kun72] QOC and DRL [Buc97] Stu98] In IBIS for instance, we can see the different positions as different points of view. This kind of models will give us a basis for the creation of a multi point of view concept model. When several points of view are available, it could help to have ....

Conklin Jeffrey, Designing Organizational Memory: Preserving Intellectual Assets in a Knowledge Economy, Group Decision Support Systems, 1996

....efforts for a CM have to be kept to a minimum. To be accepted by the users, the CM must be directly interfaced with the tools that are currently used to do the work (e.g. word processors, CAD systems) 15] It must tap into the flow of information that is already happening in an organization [5]. Clearly, user adequatness is a key success factor for a solution to the multiple formats and multiple views problems in the CM context. 3 State of the art of (technologies for) knowledge management and corporate memories There are several approaches to decompose the problems of KM and ....

Conklin, E. 1996. Designing organizational memory: Preserving intellectual assets in a knowledge economy. Electronic publication by Corporate Memory Systems, Inc., http://www.gdss.com/DOM.htm.

....a doubt amenable to storage in more conventional databases, such as patents, procedures, employee qualifications, reports, etc. Intellectual auditing [Brooking 1996] can help to identify this kind of intellectual capital. However, a strength of the approach described here (discussed further by Conklin [Conklin 1996]) is that the knowledge is captured collaboratively, and in situ, during the meeting or asynchronous debate, in the immediate context of one s work. Knowledge is represented, stored and indexed in relation to the real activities by which one s work is accomplished (as well as through some more ....

Conklin, J.: "Designing Organizational Memory: Preserving Intellectual Assets in a Knowledge Economy"; Group Decision Support Systems (1996).

....to understand and enjoy art. Other attempts to design collective memories are also briefly described in order to provide the reader with the key elements to understand the heterogeneous and rather variegated terrain which develops around the current research on computer mediated memory systems (Conklin, 1996). The issues discussed in this paper in particular refer to a project funded in 1997 by the European Commission within the I Cube initiative (Esprit Long Term Research) I Cube (an acronym for Intelligent Information Interfaces) is a new European Programme that aims at promoting humancentred ....

Conklin, J. (1996) Designing organizational memory: Preserving intellectual assets in a knowledge economy. http://www.cmsi.com/.

....can also be seen as a decision making process: for each concept it is necessary to choose one definition among those which are suggested by the group members. With this point of view, it is necessary to name three models for decision making support in an argumentative environment: IBIS [Con89] [Con96], Gro] Kun72] QOC and DRL [Buc97] Stu98] In IBIS for instance, we can see the different positions as different points of view. This kind of models will give us a basis for the creation of a multi point of view concept model. When several points of view are available, it could help to have ....

Conklin Jeffrey, Designing Organizational Memory: Preserving Intellectual Assets in a Knowledge Economy, Group Decision Support Systems, 1996

....accessibility of all kinds of corporate knowledge by providing a centralized and well structured information depository. Integration into existing work environment In order to be accepted by the users, an OM has to tap into the flow of information that is already happening in an organization [ Conklin, 1996 ] At a technical level, this means that the OM has to be directly interfaced with the tools that are currently used to do the work (e.g. word processors, spreadsheets, CAD systems, simulators) For example, in the KONUS project, a tight integration with a widespread CAD system would be ....

E. Jeffrey Conklin. Designing organizational memory: Preserving intellectual assets in a knowledge economy. Electronic Publication by Corporate Memory Systems, Inc., 1996. http://www.zilker.net/business/info/pubs/desom/.

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E.J. Conklin, Designing Organizational Memory: Preserving Intellectual Assets in a Knowledge Economy, white paper, Group Decision Support Systems, Washington, D.C., 1996; http://www.gdss.com/DOM.htm.

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