E. T. Keravnou and L. Johnson. Competent Expert Systems. Kogan Page, 1986. Home/Search Document Not in Database Summary Related Articles Check |
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Choosing a Knowledge Based System to Support a Help Desk - Dearden, Bridge (1992) (Correct)
....use the term Domain Model Based Reasoning to embrace systems which carry out shallower forms of reasoning too. What unites both is that an explicit domain 6 model is used. For a comparative analysis of approaches to the construction of domain models see the work of Keravnou and colleagues [KW89, KJ86, JK88] The classification we are proposing groups all the systems reviewed in [KW89, KJ86, JK88] as DMBR systems. Whether the domain model allows deep or shallow reasoning depends on how detailed a domain model can be built. In systems diagnosing faults in digital systems, our understanding of ....
....of reasoning too. What unites both is that an explicit domain 6 model is used. For a comparative analysis of approaches to the construction of domain models see the work of Keravnou and colleagues [KW89, KJ86, JK88] The classification we are proposing groups all the systems reviewed in [KW89, KJ86, JK88] as DMBR systems. Whether the domain model allows deep or shallow reasoning depends on how detailed a domain model can be built. In systems diagnosing faults in digital systems, our understanding of such systems can be detailed enough to allow the construction of a model which captures all ....
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E. T. Keravnou and L. Johnson. Competent Expert Systems. Kogan Page, 1986.
The use of Formal Models in the Design of Interactive Case Memory .. - Dearden (1995) (5 citations) (Correct)
....captured by a model that aims to support the designers of ICMs. Whilst the design of interfaces to ICMs has, as yet, received little attention, a number of analyses of interaction with other KBS have been published. Examples of the critiques that have been presented include Fischer et al. 1990) Keravnou and Johnson (1986), Young (1989) Carroll and McKendree (1987) Coombs and Alty (1984) Kidd and Cooper (1985) and Stenton (1987) These critiques variously consider: the role that an interactive KBS should adopt in interaction with a user; how an interactive KBS can emulate the behaviour of a competent expert in ....
....Problem solving strategy in interactive KBS A second critique of interactive KBS centres around the degree to which the KBS appears to plan its questioning according to a coherent strategy. Systems conducting exhaustive search through a space of possible solutions may appear to lack competence (Keravnou and Johnson, 1986), because sequences of questions that are asked by the system may appear to be unrelated to each other. A number of so called deep expert systems (Keravnou and Washbrook, 1989) provide support for multiple reasoning strategies that can be applied at di#erent stages of a consultation. For ....
[Article contains additional citation context not shown here]
Keravnou, E. T. and Johnson, L. (1986). Competent Expert Systems. Kogan Page.
Modelling Interaction Properties for Interactive Case Memories - Dearden, Harrison (1993) (Correct)
....the state that is actually communicated to the user at any time. A suitable notation should support some distinction between these elements. 18.3. 2 Interaction requirements for IKBS During the 1980s a number of critiques of the interfaces to first generation IKBS were developed, for examples see [12] or [16] An important property which these critiques identified as lacking in first generation IKBS is mixed initiative dialogue. The dialogue in first generation IKBS tended to follow a question and answer format. The user of the IKBS was expected to act as a data gatherer, while the KBS decided ....
....and in what order. Throughout the consultation the IKBS kept the initiative. The user was not able to enter observations which they felt were important, or to propose alternative hypotheses for the IKBS to focus on. This limitation not only reduced the acceptability of the system to users [12], but also reduced the problem solving capability of the system and user working together [16] Analysis of a help desk application [2] illustrates the importance of flexible dialogue. When a customer first contacts the help desk any possible previous case may be relevant. As more information is ....
E. T. Keravnou and L. Johnson. Competent Expert Systems. Kogan Page, 1986.
System Performance Advisor: An Expert System For Unix System.. - Hoogenboom (1992) (1 citation) (Correct)
....the shortcomings of OPS5 during the implementation of YES MVS II. 1.5.2 Computer Retrieval Incidence Bank Computer Retrieval Incidence Bank (CRIB) is designed to assist its user in isolating hardware and software faults in a computer system. It is described briefly in [60] and more thoroughly in [27, 32, 34]. Symptoms of faults are entered interactively by the user. No real time data collection takes place. Given a description of the symptoms, CRIB deduces a subunit of the computer system that is at fault and 2 In standard OPS5, when there are no rules that can fire, the inference engine stops. For ....
Keravnou, E. T., and Johnson, L. Competent Expert Systems. Kogan Page Ltd., London, 1986.
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