Hiles, A. Service Level Agreements -- Managing Cost and Quality in Service Relationships, Chapman & Hall, London, 1993. Home/Search Document Not in Database Summary Related Articles Check |
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The present and future of event correlation: A need for.. - Steinder, Sethi (2001) (2 citations) (Correct)
....of the system dependencies have been published, e.g. 4] Performance problems diagnosis E business customers increasingly demand support for quality of service (QoS) guarantees. QoS parameters are negotiated between the customer and the e business as a part of Service Level Agreements [13] (SLAs) which also specify pricing rules for the offered services and a penalty schema to be used if the quality of the offered service violates the agreed upon SLA contract. Various techniques have been investigated to supervise execution of the SLA contract [1] and to notify the management ....
A. Hiles. Service Level Agreements : Managing Cost and Quality in Service Relationships. Chapman and Hall, 1993.
Yemanja - A Layered Event Correlation Engine for.. - Appleby, Goldszmidt.. (2001) (Correct)
....Efficiency is improved by limiting the number of duplicate condition computations. Unwanted rule interactions are kept under control. The Yemanja correlation engine is being used to perform network problem determination, and Service Level Agreement (SLA) violation detection and enforcement [10] in a World Wide Web server farm environment. The farm is called Oceano [2] and in addition to the normal farm management functions it supports dynamic resource reallocation based on SLA commitments. The paper is organized as follows. In Section 2 we describe the run time processing environment ....
....the load on another customer exceeds some trigger level, a freepool server is primed with the necessary OS, applications, and data to acquire the personality of that customer. Monitoring and dynamic resource allocations are used to shift resources between customers based on Service Level Agreement [10], SLA) commitments, and penalties. A small set of dedicated nodes implement the management functions. For the purposes of this paper we will combine a number of relevant subcomponents under the common name the Oceano Resource Manager.TheResource Manager determines how to reallocate resources ....
A. Hiles. Service Level Agreements : Managing Cost and Quality in Service Relationships. Chapman and Hall, 1993.
Industrial and Economic Properties of Software -.. - Messerschmitt, al. (2001) (1 citation) (Correct)
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Hiles, A. Service Level Agreements -- Managing Cost and Quality in Service Relationships, Chapman & Hall, London, 1993.
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