S. Viller, "The group facilitator: A CSCW perspective," in Readings in Groupware and Computer-Supported Cooperative Work: Assisting Human-Human Collaboration, R. M. Baecker, Ed. San Francisco: Morgan Kaufmann, 1993, pp. 145-152.  Home/Search   Document Not in Database   Summary   Related Articles   Check

....processing services. This addition opened the Internet to a variety of commercial and corporate uses. The development of dynamic Web pages and database driven Web sites added a spin of interactivity. E commerce also borrowed some ideas from research in computer supported collaborative work (CSCW) 13, 14] The current phase of e commerce is connected with the development of intelligent technologies like data mining, online analytical processing (OLAP) and sophisticated search engines. These technologies are used for creating both product and user profiles, and for adapting the behaviour of ....

....over the Internet, generated from 60,000 commercial web sites. These figures contrast dramatically to the early days of e commerce when most ventures, especially small and medium sized enterprises, were not profitable. A study conducted by Activmedia [15] found that e commerce revenue leapt to 132 billion in 2000. Recent research by the GartnerGroup, according to Leung [16] shows that the phenomenal growth of ecommerce is being driven by business to business (B2B) generally, and B2B trading communities specifically. Trading communities, such as Commerce One s Marketsite , provide an ....

S. Viller, "The group facilitator: A CSCW perspective," in Readings in Groupware and Computer-Supported Cooperative Work: Assisting Human-Human Collaboration, R. M. Baecker, Ed. San Francisco: Morgan Kaufmann, 1993, pp. 145-152.

.... group interactions indicates that the presence of a facilitator enhances the quality of group discussions [15] For example, computer conferencing systems such as bulletin boards have long used moderators to overcome the communication problems that arise due to a lack of face to face interactions [23], and Mark et al. 12] found that meeting facilitation enhanced the outcomes of a group using NetMeeting. Several existing online systems provide guidance and structure to social interactions in the work place. Some such systems focus on structuring the process or flow of work within a group or ....

Viller, S. The Group Facilitator: A CSCW Perspective. Proceedings of the Second European Conference on Computer-Supported Cooperative Work, Amsterdam, 1991.

....policy that ensures the correct serialization of several groups and which may be pessimistic. 6 Awareness of cooperative work In the course of everyday human interaction people use an extremely rich spectrum provided by intonation and or body language and facial expressions to mediate feelings [Viller 91] and to synchronize the communication [Penz 93] Gestures are specially relevant to focus attention and control the flow of a conversation [Greenberg 89] This suggests the need for voice and video channels accompanying computer cooperations, as for instance in the TeamWorkStation [Ishii 91] or ....

S. Viller. The group facilitator: a CSCW perspective. In Proceedings of the Second European Conference on Computer Supported Cooperative Work -- ECSCW '91, pages 81--95, 1991. 20

....structure decisions as collections of lower level tasks. Such structures have for long followed the rational approach of intelligence, design and choice defined by Simon [18] Other specific process interventions include balancing participation, keeping focus or diagnosing syndromes [3][20]. It is important to note that, although the support to chauffeur and productivity interventions is common to most GDSS [5] 6] 15] the support to process interventions is rarely found, with two notable exceptions [2] 7] One of our goals is to explore this lack of support. We may now raise the ....

. Viller, S. (1991). The group facilitator: A CSCW perspective. Proc. of the 2nd European Conf. on Computer-Supported Cooperative Work. Amsterdam, The Netherlands.

.... The intention is to avoid dealing with the complexity of providing technology for insidious people, conflict resolution and bargaining processes [23, 38, 1, 3] The problems posed by the oversimplification of social and organizational aspects can be mitigated either through a moderator facilitator [7, 13, 25, 37] or with specific techniques, some of them used by the NGT: allow members to disagree without argumentation, democratic access to the medium or avoid verbal exchanges. 2.2 Technological issues The role of technology in group processes presents many positive aspects. For example, technology can ....

S. Viller. The group facilitator: a CSCW perspective. In Proceedings of the Second European Conference on Computer Supported Cooperative Work -- ECSCW '91, pages 81--95, 1991.

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Viller, S. The Group Facilitator: A CSCW Perspective. In Proceedings of the Second European Conference on Computer-Supported Cooperative Work, 1991.

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