Whittaker, S., Davis, R., Hirschberg, J., and Muller, U. Jotmail: a voicemail interface that enables you to see what was said. In CHI2000, 89-96, 2000.  Home/Search   Document Details and Download   Summary   Related Articles   Check

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Whittaker, S., Davis, R., Hirschberg, J., and Muller, U. Jotmail: a voicemail interface that enables you to see what was said. In CHI2000, 89-96, 2000.

....However, the emphasis on media differences leaves other crucial aspects of asynchronous communication unexamined, particularly those that stem from its persistent nature [2,14,15] We explore those persistent aspects of asynchronous communication in this paper. Research on email [15] voicemail [13], and Usenet [16] has revealed various critical features of asynchronous, technologically mediated interpersonal conversations. These conversations consist of multiple messages exchanged over a fairly extended period of time: days, weeks, or even months. This extension of conversations over time ....

.... clean up their contact archives over the years, this may mean that older address books or PDAs are filled with no longer relevant contacts. Other research has documented the infrequency with which users clean up various other types of email and voicemail archives to remove outdated information [13,14,15]. Contact management systems may be no different in this regard. A different possibility for the discrepancy between studies is that the contact management systems we observed in our field study contain many contacts who never emailed our informants. It may be that users have important contacts ....

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Whittaker, S., Davis, R., Hirschberg, J., & Muller, U. (2000). Jotmail: a voicemail interface that enables you to see what was said. In CHI2000. New York, ACM, 89-96.

....of messages, using ASR. These transcripts are used as the interface to the underlying speech, supporting visual scanning and search. They usually contain errors because of the current quality of ASR. We call this design principle for speech access What You See Is Almost What You Hear (WYSIAWYH) [17]. While the ASR transcripts contain errors, they nevertheless provide enough information for users to extract key points by reading. If the transcript is hard to understand, users can visually scan it to navigate to important regions of the underlying speech. The user interface allows users to ....

....measures, task completion times and solution quality (as rated by 3 independent judges) Users differed greatly in their thoroughness: some spent large amounts of time trying to optimize solutions, whereas others were satisfied with quick, but approximate, solutions. As in our previous research [17], to control for this, we used a normalized measure of success, namely (quality of solution) time to solution) Users answered a short survey after completing each task, asking them how effective the UI had been for that task. After completing all tasks, users answered a longer survey comparing ....

Whittaker, S., Davis, R., Hirschberg, J., and Muller, U. Jotmail: a voicemail interface that enables you to see what was said. In CHI2000, 89-96, 2000.

....communication is ubiquitous: a recent report by the IDC Gartner Group [12] showed that over 4 billion corporate email messages are sent each day. There are 83 million voicemail users in the US alone. Asynchronous communication has become necessary for managing and executing many tasks [14,33,34,35]; 71 of respondents to the IDC survey said email was essential for their everyday work. Despite its ubiquity and importance, until recently, much theorising about asynchronous communication was derivative of face to face models of communication [24] The emphasis of early asynchronous theories ....

....extend across time [16,31] and that they are multi threaded [9] One aim of the current research is to uncover problems of contact and communication management that follow directly from these long term, multi threaded aspects of asynchronous communication. Research on email [14,33] voicemail [34], and instant messaging [20,35] has revealed various features of asynchronous, technologically mediated interpersonal conversations. These conversations consist of multiple messages exchanged over a fairly extended period of time: days, weeks, or even months. This extension of conversations over ....

[Article contains additional citation context not shown here]

Whittaker, S., Davis, R., Hirschberg, J., & Muller, U. (2000). Jotmail: a voicemail interface that enables you to see what was said. In Proceedings of Conference on Human Factors in Computing Systems, 89-96, ACM.

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Whittaker, S., Davis R., Hirschberg J. and Muller U.: `Jotmail: a voicemail interface that enables you to see what was said', Proceedings of Human Factors in Computing Systems (CHI), 2000, pp. 89-96.

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Whittaker, S. Davis, R. Hirschber, J., and Muller, U. (2000). Jotmail: a voicemail interface that enables you to see what was said, Proc. of CHI'2000, CHI Letters 2(1), 89-96.

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Whittaker, S., et al., Jotmail: a voicemail interface that enables you to see what was said, in CHI Letters. 2000. p. 8996.

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