| Winograd, T., Flores, F.: Understand Computer and Cognition. Ablex Publishing Corporation, Norwood, NJ, USA (1986). 265 |
....organization evolution comes from someone deciding to commit him herself to do something or imposing asking someone to play a certain role. Bearing in mind the above considerations, we founded the mechanisms to maintain the memory in the Language Action approach to human to human communication [4,11], that takes the notion of commitment as central to capture the social role of communication. In this framework, the mechanisms we have identified derive from the dynamic evolution of commitments handled through a computer based communication support the pieces of knowledge describing commitment ....
....are commitments, actions and objects. In this section we describe how the dynamics of the foregoing key elements are connected. We distinguish between commitments to do , involving an action to be performed, and to be , involving the generation of organizational objects, e.g. units and roles [11] . Commitments are dynamic entities evolving through the communication. Figure 1 describes the commitment states and transitions, actually the commitment life cycle. under discussion taken cancelled done concluded agreement further negotiation approval further negotiation deletion ....
Winograd, T., and Flores, F. Understanding Computer and Cognition. A new foundation for design. Ablex Publishing Corporation, Norwood, 1986
....agents this information is fundamental for group forming negotiations, for role agents the current status within the learning group is important to react properly. In our approach we chose to diagnose the group work process by means of speech act theory [7] and conversation theory [8]. Therefore we analysed conversations taking place in an IDLE. It seems that these conversations are in most cases independent of the domain the system teaches. Conversation nets are diagrams that represent patterns of speech acts occurring in conversations. For the conversation net the words ....
Winograd, T.; Flores, F.: Understanding Computers and Cognition. Ablex Publishing Corporation, Norwood, New Jersey, 1986.
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Winograd, T., Flores, F.: Understand Computer and Cognition. Ablex Publishing Corporation, Norwood, NJ, USA (1986). 265
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