Tombros, T., & Crestani F. (2000) Users' perception of relevance of spoken documents. JASIS, 51(10): 929-939.

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The Use of Speech Retrieval Systems: A Study Design - Jinmook Kim And   (Correct)

....access is another matter, however, about which less is presently known. We know quite a lot about how people search written text, but the characteristics of recorded speech are sufficiently different that we may ultimately find that users behave differently when searching for speech recordings [4, 9, 10, 12, 14]. Studying search behavior poses a bit of a chicken and egg dilemma, however we learn what kind of support people need by observing their search behavior, but we cannot observe their behavior until we have built a system that they can search. Internet based speech retrieval systems are now ....

Tombros, T., & Crestani F. (2000) Users' perception of relevance of spoken documents. JASIS, 51(10): 929-939.

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