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R. Je#ries, J. R. Miller, C. Wharton, and K. M. Uyeda. User interface evaluation in the real world: A comparison of four techniques. In Proc. ACM CHI '91 Conf. on Human Factors in Comp. Sys., pages 119--124, 1991.

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Why They Still Cannot Use Their Library Catalogues - Warren (2000)   (Correct)

....techniques . The alternative is to observe patrons using the system and such methods are called empirical evaluations . It might be felt that the empirical study is the acid test but this is not so, as such methods can also fail to nd faults. The point is made explicitly by Je eries et al. [8], and we quote : there were many serious problems that it (empirical evaluation) failed to nd . It seems prudent to use a combination of approaches. A study of the Urica WWW OPAC was carried out by two honours students [3] with this author acting as advisor. We decided to use a hybrid of both ....

C. Wharton R. Je ries, J. Miller and K. Uyeda. User interface evaluation in the real world: A comparison of four techniques. In Proceedings ACM CHI'91 Conference (New Orleans, L.A., April 28 - May 2), pages 119-124, 1991.


Evaluation of Visual Balance for Automated Layout - Simon Lok Steven   (Correct)

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R. Je#ries, J. R. Miller, C. Wharton, and K. M. Uyeda. User interface evaluation in the real world: A comparison of four techniques. In Proc. ACM CHI '91 Conf. on Human Factors in Comp. Sys., pages 119--124, 1991.

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