Eliminate numerical quotas. Quotas take into account only numbers, not quality or methods. They are usually a guarantee of inefficiency and high cost. A person, to hold a job meets a quota at any cost, without regard to damage to his company.

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Deming's Legacy IV: Quality Culture - Selman, Selman, Selman, Cory (2000)   (Correct)

....was imported to Japan by W. Edward Deming after the war when no one in the U. S. would listen to his ideas. Deming s success in Japan has lead to the widespread adoption of his ideas by U. S. business. These are certainly examples of some interesting feedback loops in international relations [11]. In the United States QC circles became just another management program, so poorly planned and executed [9] so negative that Deming had to say: No number of examples of success or failure in the improvement of quality and productivity would indicate what success his company would have. His ....

Eliminate numerical quotas. Quotas take into account only numbers, not quality or methods. They are usually a guarantee of inefficiency and high cost. A person, to hold a job meets a quota at any cost, without regard to damage to his company.

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