Institute training. Too often, workers have learned their job from another worker who was never trained properly. They are forced to follow unintelli-gible instructions. They can't do their job well because no one tell them how to do so.

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Deming's Legacy IV: Quality Culture - Selman, Selman, Selman, Cory (2000)   (Correct)

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Institute training. Too often, workers have learned their job from another worker who was never trained properly. They are forced to follow unintelli-gible instructions. They can't do their job well because no one tell them how to do so.

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