E.J. Conklin and W. Weil. Wicked problems: Naming the pain in organizations. White Paper of Group Decision Support Systems, Inc. Home/Search Document Not in Database Summary Related Articles Check |
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Techniques for Organizational Memory Information Systems - Abecker, Bernardi.. (1998) (Correct)
....parts of the business. Further analysis shows that these core activities typically exhibit the characteristics of so called wicked problems which were extensively examined by Rittel and his coworkers in the early 70 ties [Rittel, 1972, Rittel and Webber, 1973] and reconsidered in depth by Conklin [Conklin and Weil, 1997] and others [Shum, 1997] in the discussion of Organizational Memories. Typical examples for such problems could be: design a new product, formulate a mission statement for a group, determine the strategic direction for a company s development, divide a software design problem into subproblems ....
....which determine the module structure of the resulting program. The crux with wicked problems lies in the fact that the usual activity when tackling them is not problem solving but constructing social commitments in a group of stakeholders, instead. As convincingly pointed out by Conklin [Conklin and Weil, 1997] because of this di erent structure of the problem there is no hope that tackling wicked problems can satisfactorily be supported by highly structured methods designed for essentially tame problems. As a consequence, the KnowMore approach leaves the problem tackling initiative with the user and ....
E. J. Conklin and W. Weil. Wicked problems: Naming the pain in organizations. White Paper of Group Decision Support Systems, Inc., http://www.gdss.com/wicked.htm, 1997.
Organizational Memory: Knowledge Acquisition, Integration.. - Abecker, Decker (3 citations) (Correct)
....view mainly understands KM as a social communication process which can be improved though IT means by various aspects of groupware systems. It is based on the observation that the most important knowledge source in an enterprise are the employees. Furthermore, solving really wicked problems [13] is merely a process of achieving social commitment than one of problem solving. Basic techniques for this approach come from Computer Supported Cooperative Work (CSCW) and from Workflow Management [28, 34] 2. The product centered view focuses on knowledge documents, their creation, storage, and ....
E.J. Conklin and W. Weil. Wicked problems: Naming the pain in organizations. URL http://www.gdss.com/wicked.htm, 1997.
Towards Agent-Mediated Knowledge Management - van Elst, Dignum, Abecker (Correct)
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E.J. Conklin and W. Weil. Wicked problems: Naming the pain in organizations. White Paper of Group Decision Support Systems, Inc.
Towards Agent-Mediated Knowledge Management - Virginia Dignum And (Correct)
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E.J. Conklin and W. Weil. Wicked problems: Naming the pain in organizations. White Paper of Group Decision Support Systems, Inc.
Toward a Technology for Organizational Memories - Abecker, Bernardi.. (1998) (30 citations) (Correct)
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E.J. Conklin and W. Weil, Wicked Problems: Naming the Pain in Organizations, white paper, Group Decision Support Systems, 1997; http://www.gdss.com/wicked.htm.
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