R. Neches, W. R. Swartout, and J. D. Moore. Enhance maintenance and explanation of expert systems through explicit models of their development. IEEE Transactions of Software Engineering, 11, 1985.

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Choosing a Knowledge Based System to Support a Help Desk - Dearden, Bridge (1992)   (Correct)

....domain from diagnostic reasoning knowledge. This allows an operator to enter data about a particular case at any level that is expressed in the model [KJ86, KWD 89] Much of this work has addressed the aim of producing explanations of expert system reasoning in natural language (e.g. SS87, NSM85] EBR systems are likely to face the same problems as DMBR systems which only use one level of knowledge representation, since a particular level of representation may be used to conduct similarity assessment. If the level of representation used for similarity assessment is different to that ....

R. Neches, W. R. Swartout, and J. D. Moore. Enhance maintenance and explanation of expert systems through explicit models of their development. IEEE Transactions of Software Engineering, 11, 1985.

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