Thomas Davenport, 1996, "Some Principles of Knowledge Management", URL: http://www.bus.utexas.edu/kman/kmprin.htm  Home/Search   Document Not in Database   Summary   Related Articles   Check

....can either stand on their own or form part of other broader organizational systems. We believe that their great potential is unleashed only when used in integration with other organizational information systems. The importance of retrieving both documents and personnel is also underlined in [3][6] So, in our proposed approach, expert finding is integrated with a web search system and can further be applied to other information systems. The rest of this paper is organized as follows. In Section 2, we present related work on expert finding. In Section 3, we present the proposed approach ....

T. H. Davenport, Some Principles of Knowledge Management, April 1996. [Online]. Available: http://www.bus.utexas.edu/kman/kmprin.htm.

....repositories. Kimbrough and Oliver [36] suggest a retrieval method called associative retrieval that uses binary term weight matrix based procedures called DCB algorithms to identify resources (including people) in organizations that are closely linked to a given documented issue. Kanfer et al. [37] present the idea of an agent called know who agent that can use TF IDF weighting to trace relevant experts based on e mails they receive. 4. POSITIONING AUTOMATIC EXPERT FINDERS Before going on to the domain analysis where we consider the functionality of expert finders, let us first survey ....

....human expertise. Figure 1. Expert finders integrated in organizational information systems As mentioned above, expert finding capabilities form an important part of knowledge management systems whose aim is provide access to knowledge in all forms, including knowledge held by people. Davenport [37] called this the hybrid approach to knowledge management . Kautz et al. [7] also discuss the importance of integrating both the ask a program document and ask a person paradigms into information seeking. These two approaches are mostly used in an inter dependent manner, i.e. one is used to find ....

T. H. Davenport, Some Principles of Knowledge Management, April 1996. [Online]. Available: http://www.bus.utexas.edu/kman/kmprin.htm.

....management systems, recommender systems, CSCW systems, and electronic markets for human expertise. As mentioned above, expert finding capabilities form an important part of knowledge management systems whose aim is provide access to knowledge in all forms, including knowledge held 15 by people. Davenport (1996) called this the hybrid approach to knowledge management . Kautz et al. (1996) also discuss the importance of integrating both the ask a program document and ask a person paradigms into information seeking. These two approaches are mostly used in an inter dependent manner, i.e. one is used to ....

Davenport, T. H. (1996). Some Principles of Knowledge Management. April 1996. (Available at: http://www.bus.utexas.edu/kman/kmprin.htm).

....must take the respective organizational structures into consideration. Thus, for certain OMS applications the organizational role of a (central) Knowledge Manager or Knowledge Officer (CKO, analogous to a Chief Information Officer CIO) has successfully been introduced (Earl and Scott 1999; Davenport et al. 1998). The tasks of a CKO are to find out the relevant knowledge of a domain, to structure it, and to make it available for use by adding certain meta data. Unfortunately, this organizational concept is limited. If a large number of widespread knowledge owners exists, as is the case in the domain here ....

....certain meta data. Unfortunately, this organizational concept is limited. If a large number of widespread knowledge owners exists, as is the case in the domain here under study, centralization will cause problems of knowledge acquisition as well as delays in knowledge updates (Abecker et al. 1998; Davenport 1998). Therefore, in the domain of IT based process improvements a different approach is required. The objective is to capture knowledge directly at the source. By using (semi)automatized acquisition and documentation tools, the knowledge owners will be enabled to put their knowledge in the OMS ....

Davenport, T.H. (1998) Some Principles of Knowledge Management, URL http:// www.bus.utexas.edu/kman/kmprin.htm.

.... that endow documents with significance [Brown 1996) the informal recounting of technical stories to colleagues to pass on new insights [Orr 1986] and the importance of dedicated knowledge analysts to maintaining knowledge resources, and both persuading and assisting staff to access them [Davenport 1996]. Fig. 6] schematically illustrates these three processes. 917 Shum S. Negotiating the Construction and Reconstruction of Organisational Memories Figure 6: Pro active knowledge analysts, technical story telling amongst staff, and document centred discourse are three ways in which ....

Davenport, T.: "Some Principles of Knowledge Management"; Graduate School of Business, University of Texas at Austin 1996).

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Thomas Davenport, 1996, "Some Principles of Knowledge Management", URL: http://www.bus.utexas.edu/kman/kmprin.htm

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T.H. Davenport, "Some Principles of Knowledge Management," Apr. 1996, http://www. bus.utexas.edu/kman.

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