Harper, Richard H. R., and John A. Hughes: "What a f-ing system! Send 'em all to the same place and then expect us to stop 'em hitting. Managing technology work in air traffic control," in G. Button (ed.) Technology in Working Order. Studies of work, interaction, and technology, Routledge, London and New York, 1993, pp. 127-144. Home/Search Document Not in Database Summary Related Articles Check |
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A Notation for Computational Mechanisms of Interaction - Simone, al. (1994) (Correct)
.... each other; they make their activities sufficiently apperceptible for others; they take each others past, present and prospective activities into account in planning and conducting their own work; they gesture, talk, write to each other, and so on (Harper et al. 1989; Heath and Luff, 1992; Harper and Hughes, 1993; Heath et al. 1993) Accordingly, much of the research in CSCW has focused on the shallow support strategy of providing enhanced means of communication (desk top audio and video, shared displays, etc. either in order to enable actors to cooperate more effectively and efficiently in spite of ....
.... Wynn, 1984; Wynn, 1991) classification schemes for large repositories (Bowker and Star, 1991; Andersen, 1994; S rensen, 1994c) checklists (Degani and Wiener, 1990) time tables in urban transport (Heath and Luff, 1992) flight progress strips in air traffic control (Harper et al. 1989; Harper and Hughes, 1993); production control systems in manufacturing (Schmidt, 1994b) planning tools for manufacturing design (Bucciarelli, 1988; S rensen, 1994a; Carstensen et al. 1995) fault correction procedures in manufacturing and software design (Carstensen, 1994; Carstensen et al. 1994; Pycock, 1994; ....
Harper, Richard H. R., and John A. Hughes: "What a f-ing system! Send 'em all to the same place and then expect us to stop 'em hitting. Managing technology work in air traffic control," in G. Button (ed.): Technology in Working Order. Studies of work, interaction, and technology, Routledge, London and New York, 1993, pp. 127-144.
Open Implementation and Flexibility in CSCW Toolkits - Dourish (1996) (13 citations) (Correct)
.... Suchman also helped establish the relationship between ethnomethodology and CSCW, and the same approach has been used by a range of researchers studying work in collaborative settings such as stock trading rooms (Heath et al. 1995) print shops (Bowers et al. 1995) and air traffic control rooms (Harper and Hughes, 1993). The ethnomethodological perspective on CSCW systems and design has continually emphasised the flexible and open ways in which working activities are organised, and the distinctions between the formal processes and procedures which are often encoded in CSCW systems and the informal, flexible and ....
Harper, R. and Hughes, J. (1993). "What A F-ing System! Send `em all to the same place and then expect us to step `em hitting: Making technology work in air traffic control", in Button (ed), "Technology in Working Order", pp. 127--144, Routledge, London.
Moving Out From the Control Room: Ethnography in System.. - Hughes, King, Rodden.. (1994) (33 citations) Self-citation (Hughes) (Correct)
....is CSCW itself, to the need for an adequate analysis of the sociality of work and organisation to underpin large scale interactive system design. To date, and in the context of system design broadly conceived, such studies have included photocopier use [29] office work [31] air traffic control [14,13], police work [1] and Underground Control Rooms [16] However, ethnography though holding much promise is still a relatively untried method in system design. It has been, and still is, strong on its critique of other methods, such as Task Analysis [9] but it has yet to prove itself within the ....
Harper, R. and Hughes, J.A. (1992), "What a F-ing System! Send em all to the same place and then expect us to stop em hitting": Making technology work in air traffic control, in Technology and Working Order: Studies of Work, Interaction and Technology, ed. G. Button, 127-144, London: Routledge.
The Organization of Cooperative Work: Beyond the 'Leviathan'.. - Schmidt (1994) (Correct)
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Harper, Richard H. R., and John A. Hughes: "What a f-ing system! Send 'em all to the same place and then expect us to stop 'em hitting. Managing technology work in air traffic control," in G. Button (ed.) Technology in Working Order. Studies of work, interaction, and technology, Routledge, London and New York, 1993, pp. 127-144.
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