Niessink, Frank; and Vliet, Hans van (1998) `Towards Mature IT Services' , Software Process---Improvement and Practice, 4(2), pp. 55-71.  Home/Search   Document Details and Download   Summary   Related Articles

....capabilities than others. Based on these experiences, we developed an IT Service Capability Maturity Model which provides software maintenance organizations, and other IT service providers, with a maturity model that focuses on services rather than on products. This IT Service CMM is discussed in Niessink and van Vliet (1998). The present paper concentrates on the service aspects of software maintenance and motivates our choice for specific elements of the maturity model. This paper is structured as follows: in section 2, we discuss a number of differences between services and products in general, and between software ....

....ITIL, such as education, training, and consulting on ITIL implementation, ITIL still lacks an overall approach to the improvement of service processes. Improvement is not an integral part of the library. 7. 2 The IT Service Capability Maturity Model The IT Service Capability Maturity Model (Niessink and van Vliet, 1998) is a maturity growth model akin to the Software Capability Maturity Model (SEI, 1995) The structure of the model is similar to that of the Software CMM, but its application domain is different. Whereas the Software CMM targets software development processes the IT Service CMM targets the ....

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Niessink, Frank; and Vliet, Hans van (1998) `Towards Mature IT Services' , Software Process---Improvement and Practice, 4(2), pp. 55-71.

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