Groupware design is at a stage where identification, clarification and validation of best practice is critical if its potential is to be realised. This paper examines and records the major causes of groupware failure, and provides four groupware design principles that encapsulate the problems and guide design teams around them. The principles provide an extendable framework that is a synthesis of design lessons recorded in CSCW literature. KEYWORDS: groupware, design, principles, user-acceptance.
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