Interaction and feedback in a spoken language system: A theoretical framework (1995) [48 citations — 2 self]
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by Susan E. Brennan, Eric A. Hulteen, Toward A More Robust
Knowledge-based Systems
http://www.psychology.sunysb.edu/sbrennan-/papers/brenhult.pdf
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@ARTICLE{Brennan95interactionand,author = {Susan E. Brennan and Eric A. Hulteen and Toward A More Robust},
title = {Interaction and feedback in a spoken language system: A theoretical framework},
journal = {Knowledge-based Systems},
year = {1995},
volume = {8},
pages = {143--151}
}
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Abstract:
In human-computer interaction, as in conversation, neither partner is omniscient. To facilitate repairs when problems arise, an interface needs to enable both user and system to coordinate their separate knowledge states. We present a conversational feedback model for human-computer interaction, based on a collaborative theory of human communication (Clark & Schaefer, 1989) and use this model to systematically provide context-sensitive feedback messages from an application-independent spoken language system. We then describe a simulation, an informal user study, and a working prototype that use this model in a telephone agent application that allows dialing by voice.
