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  KAoS: A generic agent architecture for aerospace applications (1995) [3 citations — 0 self]

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by Jeffrey M. Bradshaw, Stewart Dutfield, Bob Carpenter, Renia Jeffers, Tom Robinson
Proceedings of the CIKM ’95 Workshop on Intelligent Information Agents
http://www.cs.umbc.edu/~cikm/iia/submitted/viewing/bradshaw.ps
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Abstract:

The complexity of modern engineered systems motivates the requirement for timely access to technical and operational documentation [11; 13]. Documents are both the most valuable and the most expensive knowledge resource in engineering organizations [25]. Product and productrelated documents may be intended for use by thousands of people over a life-cycle of many years [52; 56]. Designers, engineers, operators, maintenance technicians, suppliers, and subcontractors often require access to the same documents, but for different purposes and with different perspectives and terminology. Because documentation specialists cannot anticipate all the circumstances and questions that may arise, they try to organize and index text, graphic, and multimedia in a context-free manner. People, however, resist reading manuals that describe system features in a task-neutral way [62]. Instead they use information retrieval strategies that are context-dependent [12; 15; 55]. For example, they remember that information about the diameter of a particular rivet was (or was not) relevant to the selection of a tool for repairing the fuselage. They organize their work by posting frequently-referred-to pages of a maintenance manual in prominent places in their work area, thus exploiting situational knowledge not available to the manual's original authors.

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