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Abstract: .......................................................... 1
EXECUTIVE SUMMARY ......................................................................................................... 2
Background .......................................................................................................................................................................2
Findings/Conclusions (Eighteen Points of Light)... (Update)
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BibTeX entry: (Update)
@misc{ aduskevicz-procedural,
author = "P.J. Aduskevicz and et al.",
title = "Procedural Outage Reduction",
url = "citeseer.ist.psu.edu/aduskevicz99procedural.html" }
Citations (may not include all citations):
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To communicate the human factors message, you have to know w.. (context) - Chapanis - 1991
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Human Factors Requirements for Equipment to Improve Network .. (context) - -CORE - 1998
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Generic Requirements for Supplier-Provided Documentation (context) - -CORE - 1997
Documents on the same site (http://www.atis.org/atis/nrsc/nrschome.htm):
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