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  PERSONALIZATION OF WEB-BASED INTERFACES FOR HUMANS AND AGENTS, APPLIED TO E-GOVERNMENT PORTALS

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by Michael Sonntag, Jörg R. Mühlbacher, Susanne Reisinger
http://www.sonntag.cc/publications/Personalization_of_Web-based_Interfaces.pdf
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Abstract:

Abstract. An important part of E-Government is bringing administration closer to citizens. A way for this are webportals, where information and (increasingly in the future) online transactions are possible. To improve the utility of these portals, personalization can be used for presenting more tightly focused information. As customers of such services can be both humans and agents, we present the methods possible for adapting content to both. Necessary aspects of personalization for E-Government portals are identified (both technical and organizational changes necessary) and applied to the methods presented. 1.

Citations

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