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Abstract: We describe an approach to quantitatively evaluating human-assisted failure-recovery tools and processes in the environment of modern Internet- and enterprise-class server systems. Our approach can quantify the dependability impact of a single recovery system, and also enables comparisons between different recovery approaches. The approach combines aspects of dependability benchmarking with human user studies, incorporating human participants in the system evaluations yet still producing... (Update)
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BibTeX entry: (Update)
@misc{ leonard-experience,
author = "Aaron Brown Leonard",
title = "Experience with Evaluating Human-Assisted Recovery Processes",
url = "citeseer.ist.psu.edu/673043.html" }
Citations (may not include all citations):56 The Vision of Autonomic Computing (context) - Kephart, Chess - 2003
38 Why Johnny Can't Encrypt: A Usability Evaluation of PGP - Whitten, Tygar - 1999
27 Towards Availability Benchmarks: A Case Study of Software RA.. (context) - Brown, Patterson - 2000
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