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  Participatory Groupware Development: Email Interaction between Users and Developers of the BSCW System

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by Thomas Koch, Ramon Mercé
http://www.telin.nl/events/ecscw99evo/PDFpapers/Appelt.pdf
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Abstract:

GMD´s BSCW Shared Workspace System has been made publicly available to users already at a very early development stage. Users were invited to send comments to the BSCW development team and, as a consequence, the current functionality and user interface of the system has been substantially influenced by user feedback. This paper describes a detailed analysis of the email interchange that has taken place between users and developers of the BSCW system over about 30 months, and demonstrates how a participatory development approach for a groupware system has been carried out in praxis.

Citations

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