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Abstract:

From the analysis of cooperation within work-processes to the design of CSCW Systems This paper analyzes the types of cooperation occurring within a work process from various points of view: i) it analyzes the different positional relations binding each other the participants in the work process; ii) it analyzes the behavioural patterns they apply in it; iii) it analyzes the context conditions affecting the effectiveness of the various cooperation forms. The relations binding the three above levels of analysis allow to characterize the complexity of a work process in terms of the multiplicity and variety of cooperation forms occurring in it, offering a basis for evaluating the support systems used within a work process

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