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Abstract: This paper describes a novel knowledge-based approach for helping workflow process designers and participants better manage the exceptions (deviations from an ideal collaborative work process caused by errors, failures, resource or requirements changes etc.) that can occur during the enactment of a workflow. This approach is based on exploiting a generic and reusable body of knowledge concerning what kinds of exceptions can occur in collaborative work processes, and how these exceptions can... (Update)
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BibTeX entry: (Update)
Klein, M. and Dellarocas, C. "A Knowledge-Based Approach to Handling Exceptions in Workflow Systems", Computer Supported Cooperative Work (CSCW), forthcoming. http://citeseer.ist.psu.edu/449202.html More
@article{ klein00knowledgebased,
author = "Mark Klein and Chrysanthos Dellarocas",
title = "A Knowledge-based Approach to Handling Exceptions in Workflow Systems",
journal = "Computer Supported Cooperative Work",
volume = "9",
number = "3/4",
pages = "399-412",
year = "2000",
url = "citeseer.ist.psu.edu/449202.html" }
Citations (may not include all citations):184 The interdisciplinary study of Coordination (context) - Malone, Crowston - 1994
127 Reengineering the Corporation: A Manifesto for Business Revo.. (context) - Hammer, Champy - 1993
96 Dynamic Change within Workflow Systems (context) - Ellis, Keddara - 1995
95 Tools for inventing organizations: Toward a handbook of orga.. - Malone, Crowston - 1993
85 Process Innovation: Reengineering Work through Information T.. (context) - Davenport - 1993
52 Supporting Conflict Resolution in Cooperative Design Systems - Klein - 1991
25 Deep Versus Compiled Knowledge Approaches To Diagnostic Prob.. (context) - Chandrasekaran, Mittal - 1983
22 Model-Based Diagnosis of Planning Failures (context) - Birnbaum, Collins - 1990
18 Conflict Resolution in Cooperative Design - Klein - 1989
17 Physical Impossibility Instead of Fault Models (context) - Friedrich, Gottlob - 1990
15 Classification Problem Solving (context) - Clancey - 1984
13 An Exception Handling Approach to Enhancing Consistency - Klein - 1997
10 Influence of Exception Handling on the Support of Cooperativ.. (context) - Karbe, Ramsberger - 1990
10 Supporting Conflict Management in Cooperative Design Teams - Klein - 1993
10 Articulation: An Integrated Approach to the Diagnosis - Mi, Scacchi - 1993
10 Business Process Improvement: The Breakthrough Strategy for .. (context) - Harrington - 1991
10 Software system failure mode and effects analysis (context) - Raheja - 1990
9 Distribution and Error Handling in an Office Procedure Syste.. (context) - Kreifelts, Woetzel - 1987
8 Reasoning About Exceptions During Plan Execution Monitoring (context) - Broverman, Croft - 1987
7 Exceptions and office information systems (context) - Auramaki, Leppanen - 1989
7 Exception management on a shop floor using online simulation (context) - Katz - 1993
7 Decision support for exception handling and quality control .. (context) - Strong - 1992
6 Toward Adaptive Workflow Systems (context) - Klein - 1998
6 Toward a handbook of organizational processes (context) - Malone, Crowston - 1997
6 A Template-Based Process Redesign Methodology Based on the P.. (context) - Herman, Klein - 1998
5 Analysis and Specification of Office Procedures (context) - Kunin - 1982
5 Bargaining Between Goals (context) - Goldstein - 1975
4 A Computational Model Of Skill Acquistion (context) - Sussman - 1973
4 An exception-handling framework - Visser - 1995
4 Generalised process exceptions-a knowledge representation pa.. (context) - Parthasarathy - 1989
3 Business Process Change: Concepts (context) - Grover, Kettinger - 1995
2 The process reengineering life cycle methodology: A case stu.. (context) - Kettinger, Guha - 1995
1 Using a Process Handbook to Design Organizational Processes (context) - Artificial, AAAI- et al. - 1994
1 Knowledge Acquisition in a Machine Fault Diagnosis Shell (context) - Krishnamurthi, Jr - 1989
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