Abstract:
Organizations live in a volatile environment and to survive they have to be able to adjust and change their organizational processes as needed, easily and fast. Information technology is considered to be the major single driving force and also the facilitator of change. Change is not an easy process and very often there are barriers to overcome. If barriers are not identified and addressed, they may hinder change or result in unplanned changes. We develop a framework called BIF (Barriers Identification Framework) for identifying and categorizing barriers to IS-related change. We illustrate the usefulness of the model by using a library information systems change process as an 509 510 Part II: Theory example. The research project in the library lasted for nine months. The approach was interpretive, with interviews and participative observation as techniques. Several barriers are identified, categorized, and assigned to different phases of the change process. If the framework had been used in the library, at least some of the problems could have been avoided.
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