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Abstract: We describe a fast documentmatcher that matches new documents to those stored in a database. The matcher lists in order those stored documents that are most similar to the new document. The new documents are typically detailed problem descriptions or free form textual queries of unlimited length, and the stored documents are potential answers suchasfrequently asked questions or service tips. The method uses minimal data structures and lightweight scoring algorithms to compute efficiently ... (Update)
Context of citations to this paper: More
...all remaining vector entries to zero. An alternative approach to selecting a subset of features for a document, described in [Weiss et al. 2000 ] assumes that documents are carefully composed and have effective titles. Title words are always indexed along with the k most...
.... study showed that in an IR environment, where more than one recommendation is made, simpler algorithms can be surprisingly effective[8]. We relied on published results for the alternative, highly specialized collaborative filtering methods. Our method is restricted to...
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BibTeX entry: (Update)
S. Weiss, B. White, C. Apt'e, and F. Damerau. Lightweight documentmatching for help-desk applications. IEEE Intelligent Systems, page in press, 2000. http://citeseer.ist.psu.edu/article/weiss99lightweight.html More
@article{ weiss00lightweight,
author = "Sholom M. Weiss and Brian F. White and Chidanand Apte and Fred Damerau",
title = "Lightweight Document Matching for Help-Desk Applications",
journal = "IEEE Intelligent Systems",
volume = "15",
number = "2",
pages = "57-61",
year = "2000",
url = "citeseer.ist.psu.edu/article/weiss99lightweight.html" }
Citations (may not include all citations):463 Term-weighting approaches in automatic text retrieval (context) - Salton, Buckley - 1997
376 Text Categorization with Support Vector Machines: Learning w.. - Joachims - 1997
269 Toward memorybased reasoning (context) - Stanfill, Waltz - 1986
149 An evaluation of statistical approaches to text categorizati.. - Yang - 1998
118 Glimpse: A tool to search through entire file systems - Manber, Wu - 1993
76 Boostexter: A boosting-based system for text categorization - Schapire, Singer - 1999
41 Automated Learning of Decision Rules for Text Categorization (context) - Apt'e, Damerau et al. - 1994
29 Maximizing text-mining performance (context) - Weiss, Apt'e et al. - 1999
17 The smart and sire experimental retrieval systems (context) - Salton, McGill - 1997
2 A self-improving helpdesk service using case-based reasoning.. (context) - Chang, Raman et al. - 1996
1 README File for the Reuters Text Distribution (context) - Lewis - 1995
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