Issues In Using an Agent Framework For Converged Voice/Data Applications (1997) [4 citations — 3 self]
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@INPROCEEDINGS{Pinard97issuesin,author = {D. Pinard and T. Gray and S. Mankovski and M. Weiss and Mitel Corporation},
title = {Issues In Using an Agent Framework For Converged Voice/Data Applications},
booktitle = {Second International Conference and Exhibition on the Practical Application of Intelligent Agents and Multi-Agents (PAAM’97},
year = {1997},
pages = {21--23}
}
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Abstract:
This paper describes the issues arising in the use of an agent framework as a technology platform for rapid development of next generation business communications systems. New communications systems will provide an enterprise wide multimedia environment for information delivery and communications services, and will be an integral part of the business process [7,27,8]. The architecture of such systems must enable customization and incremental evolution to accommodate the changing needs of an enterprise, its different work groups and individual users. The architecture must handle the rational management of resources, including automatic reconfiguration on failure and pervasive self-management. Despite the increased complexity of such systems, developers will be faced with users demanding greater ease of use, and quicker turn around time. Present voice systems cannot meet these requirements without a fundamental change in architecture. We have examined a variety of alternatives and decided that an agent based system can meet these requirements. Mitel has developed an agent based framework, MANA (Multi Agent
Citations
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